Customer Support

The purpose of this role is supporting Eton's customers, Sales team and other Eton departments with focus on German speaking markets, while ensuring that daily processes and routines are followed.   

ABOUT US
Eton is a global brand with an omnichannel presence, founded in Sweden in 1928. Its exclusive shirts and accessories reach customers on multi-brand platforms and department stores. Read more on etonshirts.com. Our company culture promotes an open environment by all of us being transparent, respectful, honest and trusting.

THE IDEAL CANDIDATE
We always look for those who will best fit into our company culture and who shares our core values:

ONE ETON: we work together, we win together

EMPOWERING: we show respect for others

 WORK SMART: we say yes to the right challenges, the right way

QUALITY-DRIVEN:  we exist to offer high-quality products, and to do high-quality work in every touchpoint

CUSTOMER-COMMITTED: the customer is always the most important person in the room

PROGRESSIVE: we are innovative and always have the future in mind

IN ADDITION TO SHARING OUR CORE VALUES YOU ARE:

• A team-worker with strong organization and communication skills in at least German, Swedish and English.
• Dedicated to providing excellent service and top-notch quality to all of Eton's customers. Your business mindset prioritizes the needs of Eton's customers above all else.
• Progressive and strive for continuous improvements.
• Open and understand different cultures and possess. You have high level of attention to detail.
• Motivated to complete tasks both quickly and accurately.

RESPONSIBILITES

• First line customer support with focus on Eton’s German speaking markets via email and telephone
• Keep oversight on daily customer flow and communicate with management if customer and/or sales expectations are not met 
• Support B2B customers using software and tools specified by Eton. Help customers using digital tools 
• Support Sales Team with required information and by Eton specified tasks. Help Sales Team using digital tools 
• Support other departments when needed. Train new staff if required 
• Training new Wholesale/Retail support staff 
• Support within the department including cover for each other during holidays and free time 
• Perform all other tasks as specified by department manager 
• Actively works according to Eton's values and ethics

EXPERIENCE AND QUALIFICATIONS

• Fluency in German, English and Swedish
  • o You must be fluent in both spoken and written German to effectively communicate with German-speaking customers. Proficiency in other languages, in addition to English and Swedish, can be an added advantage for handling multilingual queries.
• Excellent Communication Skills
  • o You have strong verbal and written communication skills that are essential for effectively addressing customer inquiries, resolving issues, and providing assistance in a clear and professional manner.
• Customer Support Experience
  • o You have prior experience in customer support roles, preferably in a similar industry or environment.
• Problem-Solving Abilities
  • o You have the ability to quickly analyze problems, think critically, and provide appropriate solutions to resolve issues independently.
• Familiarity With Systems
  • o You have proficiency in Microsoft Outlook, Excel, Word, Dynamics 365 and Helpdesk systems
• Team Player Attitude
  • o You have a collaborative mindset and can work effectively as part of a team, share knowledge, and contribute to a positive working environment.
• Attention to Detail
  • o You pay close attention to detail as it is crucial for accurately documenting customer interactions, recording relevant information, and following up on unresolved issues.
• Adaptability and Flexibility
  • o You can handle a variety of tasks and adapt to changing situations. You are flexible, adaptable, and thrive in a fast-paced environment.
• Cultural Sensitivity
  • o You understand and respect cultural differences when interacting with customers from diverse backgrounds. You demonstrate cultural sensitivity and can adapt their communication style accordingly.
    
    This is a full-time role, based at Eton’s Headquarter in Gånghester, Borås, reporting to the Global Customer Excellence Director.

TO APPLY
Are you the right candidate? Please apply in the system. For any questions, please reach out to Global Customer Excellence Director, Jacob Dahl, Jacob.dahl@etonshirts.com. We review applications on an ongoing basis.